ABOUT OUR PRODUCTS
You are purchasing a hand-blown piece of art; therefore, each one has subtle variances that makes the one you buy unique - no two are exactly alike! The photos and description give accurate details of each piece, but please bear in mind that color hues may vary slightly, depending on your monitor, the raw materials used, etc. The product page photos are as accurate as possible – they have not been enhanced/altered graphically.
YOUR PRIVACY
We ship DISCRETELY in a USPS box, marked only with a PO Box return address - no company name or description of what's inside. All sides of the shipping boxes are taped shut. We do not sell, share, or trade your personal information to any other company. We use your information solely to fulfill your order, process your payment, manage shipments and other activities related to fulfilling your transaction. We may use the contact information you provide to us to make you aware of other products and services.
SHIPPING & DELIVERY
All items are shipped via USPS. Orders are filled within 2 business days of placing your order and should arrive within 5 business days of shipment. Please enter your address into the system carefully!! We highly recommend shipping to an address where someone is present to receive the package as sometimes, packages are stolen if left out. Once the item has been shipped it is out of our hands. We are not responsible for packages tracked as DELIVERED but has not been received by the buyer. If tracking shows it was delivered yet you did not receive it, please contact your local Post Office immediately. Unfortunately, this is something we have no control over and we cannot issue a refund for such events. If you need to initiate a Stolen Mail report with the USPS Postal Inspector’s office, we will help by getting all the required information from our end of the transaction to you. You will need to complete a USPS affidavit affirming the status of the package as “stolen” (a Postal Inspector may contact you). In addition, you might want to file a Police Report.
RETURNS
If your item/items arrives to you broken, please contact me and return it within 24 hours of receipt - I will be happy to replace your item at no charge. If you do not like your piece when you receive it, you can return it UNUSED within 24 hours of receipt for store credit. Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for custom or personalized orders. If there are any other issues with your item(s) please notify me immediately and I will be sure to take good care of you. Please do not use any items you are not happy with, as I cannot accept a used item for return. No exceptions. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
LEGAL DISCLAIMER
Our products are strictly intended for the legal use of tobacco only. Glowpipes.com does not sell any of our tobacco-related products to anyone under the age of 18 (21 in some areas). BY PURCHASING ANY ITEM YOU CONFIRM THAT YOU ARE OF LEGAL AGE AND THAT THIS ITEM IS LEGAL IN YOUR AREA. YOU ALSO ASSUME ANY AND ALL LIABILITY IF YOU BREACH THIS CONFIRMATION.
All products on this website are intended for legal use and
may not be used or discussed in a manner that is illegal. As the consumer it is
your responsibility to know your local and state laws before making your
purchase. It is illegal to use drug paraphernalia slang when referring to one
of our tobacco pipes in the State of Washington. If you do, you will be denied
service as required by law, any communication that includes the use of such
illegal terms will not be answered by us and will be deleted from our system
without notice. Any governmental employee, agency, or agent must identify
themselves to the operators of Glowpipes LLC upon their entering the site and/or
when ordering any products from our site.
